Terms of Service

The Service is intended for business and professional use only.

By using the Service, you represent and warrant that you are using the Service in the course of a business, trade, profession, or other commercial activity, and not as a consumer for personal, family, or household purposes.

If you do not agree to these Terms, you must not use the Service.

The Service is operated by:

StatusFlow is an independent monitoring and alerting service designed to help business users monitor third-party service signals, events, incidents, and related operational information.

The Service may include alerts, dashboards, classifications, incident summaries, integrations, trials, subscriptions, and related business monitoring features.

StatusFlow is an independent service.

StatusFlow is not affiliated with, endorsed by, sponsored by, authorised by, or officially connected with any third-party courier, carrier, payment provider, bank, merchant, platform, technology provider, or other external service referenced on the Service.

Any third-party names, service names, company names, product names, or trademarks appearing on the Service are used for identification and reference purposes only and remain the property of their respective owners.

Their appearance on the Service does not imply any affiliation, endorsement, sponsorship, approval, partnership, or official relationship.

The Service may display, process, analyse, or generate alerts based on data, public information, user reports, automated checks, third-party status pages, external platforms, integrations, or other third-party sources ("Third-Party Signals").

StatusFlow does not own, operate, maintain, or control any third-party service referenced through the Service.

We do not guarantee the accuracy, completeness, timeliness, availability, consistency, or reliability of any Third-Party Signals or any information relating to any third-party service.

The Service is provided for informational and operational support purposes only.

Any status indicators, alerts, warnings, classifications, incident labels, summaries, trend indicators, or other outputs generated or displayed by StatusFlow reflect StatusFlow's independent assessment based on available signals and information.

They do not constitute official statements by any third party and should not be treated as authoritative confirmation of any outage, disruption, degradation, recovery, incident, or service condition.

You are solely responsible for independently verifying any critical issue directly with the relevant third-party provider before making material business, customer-facing, financial, legal, operational, or technical decisions.

StatusFlow does not warrant or represent that:

• —every incident, outage, degradation, disruption, or issue will be detected;
• —every alert or status indicator will be accurate;
• —every incident classification will be correct;
• —the Service will operate in real time or near real time at all times;
• —the Service will be uninterrupted, error-free, secure, or continuously available; or
• —any third-party issue will be identified, displayed, escalated, or resolved correctly or without delay.

Signals and outputs may be delayed, incomplete, unavailable, duplicated, inconsistent, misclassified, or inaccurate.

You acknowledge and agree that the Service must not be used as your sole or definitive source for monitoring third-party services, incident handling, or operational decision-making.

You remain solely responsible for your own internal controls, escalation procedures, business continuity planning, direct monitoring arrangements, customer communications, and operational decisions.

You are solely responsible for:

• —determining whether the Service is suitable for your business needs;
• —configuring alerts, recipients, thresholds, integrations, and workflows correctly;
• —maintaining current and correct account, contact, and billing information;
• —ensuring that any email addresses, recipients, webhook destinations, or integrations you configure are authorised and correct;
• —independently verifying critical incidents; and
• —deciding what action, if any, to take based on the Service.

You may be required to create an account to access some features of the Service.

You are responsible for maintaining the confidentiality of your login credentials and for all activities occurring under your account.

You must promptly notify us at info@integrationbridge.ai if you become aware of any unauthorised access to your account.

You must not:

• —use the Service unlawfully or in violation of applicable regulations;
• —misuse, interfere with, disrupt, or attempt to gain unauthorised access to the Service;
• —use the Service to misrepresent incident information as official statements of any third party;
• —copy, scrape, resell, or exploit the Service except as expressly permitted by us;
• —use any third-party trademarks, branding, logos, or trade dress in a manner suggesting affiliation or endorsement; or
• —use the Service in any way that could harm, overload, or impair the Service or its infrastructure.

We may suspend or terminate access if we reasonably believe you have violated these Terms or are using the Service in a harmful, abusive, misleading, or unlawful manner.

Some parts of the Service may be offered on a paid subscription basis.

By purchasing a subscription, you agree to pay the fees, charges, and applicable taxes specified at the time of purchase.

Subscription fees are payable in advance unless stated otherwise.

Unless otherwise stated in writing, paid subscriptions automatically renew for successive billing periods unless cancelled before the renewal date.

By subscribing, you authorise us to charge the applicable subscription fees using your chosen payment method on each renewal date.

You are responsible for cancelling before renewal if you do not wish to continue the subscription.

Unless required by applicable law or expressly stated otherwise in writing, subscription fees and charges are non-refundable.

This includes partial billing periods, unused time, downgraded plans, or failure to use the Service.

Nothing in these Terms limits any mandatory refund rights that cannot legally be excluded.

We may change pricing, subscription plans, Service features, or functionality at any time.

Where reasonably appropriate, we will provide advance notice of material pricing changes before they take effect for a renewed paid subscription.

We may also add, remove, modify, suspend, or discontinue features, integrations, or parts of the Service at any time.

To the maximum extent permitted by applicable law, StatusFlow and its operator shall not be liable for any indirect, incidental, special, exemplary, punitive, or consequential loss or damage, including loss of profits, revenue, business, goodwill, opportunity, or data.

To the maximum extent permitted by applicable law, the total aggregate liability of StatusFlow and its operator arising out of or relating to the Service shall not exceed the greater of the total fees actually paid by you to StatusFlow in the six (6) months immediately preceding the event giving rise to the claim, or EUR 100.